New PBX feature and integration with AI service

Now, in the Zadarma virtual PBX, you can display the scenario name in the CallerName or play it as an audio file for the operator. This helps immediately understand, where the client called – which menu or scenario they reached. The name must contain only Latin letters or numbers.

Another important update is the extended integration with the VAPI AI service. Now, calls can be handled using an AI-powered voice bot, automatically interacting with customers and executing necessary scenarios without operator involvement. A detailed guide can be found here.

Additionally, we have expanded our integrations and added support for the Twilio service. The integration of Zadarma with Twilio allows you to route incoming calls from Zadarma virtual numbers and process them in Twilio, as well as make outgoing calls through Zadarma at competitive rates.

Multichannel verification via API: new methods in our interface

Recently, the API interface of Zadarma has been updated with verify methods for confirming phone numbers and emails. These new methods allow for instant sending of verification codes via SMS, call, or email, and receiving a response directly to the server

Two convenient methods have been added for verification via call: dictating the verification code and confirming the action by pressing a button on the phone.

Automation can be adapted to any scenario — from registration confirmation to two-factor authentication. The setup can be completed in just a few minutes using pre-built classes for working with the API and the provided instructions.

Elastic SIP Trunk for Retell AI and new capabilities in Zapier and HubSpot

We continue to improve integrations with popular services - now Zapier supports SMS sending, and HubSpot - a local number format for incoming calls.

Support for the Elastic SIP Trunk connection format has been added, allowing Zadarma to be used in Retell AI and similar services for both incoming and outgoing calls. (For calls with correct Digest authentication, arbitrary values are allowed in the From header).

How to connect artificial intelligence in Retell AI to Zadarma?

We have prepared a detailed guide to help you set up the integration quickly and start working.

The new eSIM plan "Popular" – even more countries and convenience!

We have updated our popular eSIM plan «Europe+», by adding 12 more countries! Now it covers even more destinations in America, Asia, and Africa, making mobile internet access abroad even more convenient and cost-effective.

With expanded coverage, the plan becomes even more versatile for travel and business trips, so we are giving it a new name – «Popular». Activate the eSIM from Zadarma and stay online without overpaying in even more countries!

Holiday season's greetings and special gifts

Happy Upcoming Holidays! Join us in celebrating the season with exclusive discounts and special bonuses this Christmas and New Year!

Holiday Special: 25% off on the ‘Office’ and ‘Corporation’ packages!

Use the promo codes below to receive a 25% discount on your selected plan:

Get an additional 10% bonus on top-ups!

Use the promo code NY2025 when you top up your account to receive a 10% bonus!

To use the promo code, go to your personal account - Billing - Make a payment, and select "Promo Code" in the payment method field.

Wishing you a prosperous New Year filled with success, new opportunities, and joyful moments. Thank you for being with us!

Have a wonderful holiday season and all the best in the year ahead!

18 years of success: Zadarma acquires an American provider VoIPVoIP

In 2024, Zadarma celebrates 18 years of successful operation in the cloud communications market. This year has been marked by significant achievements, including the launch of a new API for eSIM, the expansion of emergency call functionality to 32 countries, and the integration of Teamsale CRM with Facebook.

A particularly significant event was the acquisition of the American VoIP provider VoIPVoIP, which strengthens Zadarma's position in the U.S. market and creates new opportunities for the customers of both companies.

The acquisition of VoIPVoIP was an important step in Zadarma's global development strategy. By strengthening its presence in the U.S. market, the company is expanding its audience and reaffirming its status as one of the industry leaders.

18 years of success and the new strategic merger confirm that Zadarma continues to grow, enter new markets, and provide customers with modern and convenient communication solutions.

Welcome to the future with Zadarma!

New API for eSIM from Zadarma: Managing eSIMs made easier

We’re thrilled to introduce our new API for eSIM, designed to simplify the connection and management of eSIMs and price plans. With our new methods, you can quickly check device compatibility, select the right plan, activate eSIMs, and manage connected packages.

This tool is perfect for resellers and corporate clients who need to manage multiple connections across 150 countries. We support multiple operators and offer plans ranging from a week to a year, making our solutions both flexible and reliable. Try Zadarma’s new eSIM API — everything your business needs!

Emergency calls are now available in 32 countries!

We are pleased to announce that the emergency calling feature is now available in 32 countries. Previously available only in Spain, this feature will serve as your reliable assistant in critical situations. To activate emergency calls on your number, please submit a ticket to support.