Free Zadarma CRM – the official release

We are introducing the official release of our free CRM system - ZCRM - fully integrated with Zadarma Cloud PBX.

After a month of beta-testing we have received useful feedback from our clients. Among major updates: automatic call routing to responsible managers, improved design and functionality of the webphone, calendar and lead import update.

We continue working on adding valuable features to the system and all suggestion regarding CRM work are welcome and can be directed to our support team.

Here are ZCRM main features:

• Calls to clients from built-in web phone in one click;
• Joint work of 50+ employees;
• Automatic lead creation during incoming calls from unknown numbers and outgoing calls to new numbers;
• Automatic call routing to the responsible agent;
• Client database export and import to and from other CRM systems and tables;
• Client interactions displayed in client cards: call recordings, notes, documents;
• Convenient display of current tasks, Kanban, list or in the calendar.

If you have not yet activated ZCRM, you can do that in your personal account (if PBX is created) or select CRM creation during the first step of PBX setup wizard. Detailed manual and ZCRM overview can be found here.

Das ist Fantastisch: Zadarma is now in German

Zadarma website and personal account have a new language – our German-speaking users and new clients can now enjoy our services in their native language.

We keep expanding the geography of our client base and not by just adding numbers in more countries.

Corporation 3x, new countries in EU bundles

5 new countries were added to EU phone system bundles — Austria, Belgium, Denmark, Cyprus and the Netherlands.

As suggested by our users, minutes in Corporation bundle can now be increased by three times.

Calls inside Kazakhstan are even more available now. For business goals of all scales new phone system bundles are now available — Office Kazakhstan, Corporation Kazakhstan. Phone bundles include outgoing call minutes, number and extended Zadarma PBX features.

Phone system bundles (as all our bundles) as always have premium routing with the highest call quality, free incoming calls, CallerID setup. In Corporation bundle the base number of minutes can be increased by 2, 3, 5, 10 or 20 times.

If you are ready to test the new bundles right now, we are gifting a promo code for 30% off for the first month until the end of September. Just choose the bundle and enter the promo code on the top-up page OFKZ, CORPKZ.

Number in new countries

Good news in the beginning of the week:

• Now numbers in 100 countries around the world are available to connect. Meet the numbers in Macedonia , Egypt , Bosnia and Herzegovina, Malta, Angola, Ghana, Sri Lank , Kenya , Uganda ;
• 50% off monthly fees for six months for numbers in Kazakhstan, connect a new number until December, 31st;
• Significantly lower prices on toll free numbers in Belarus (free connection) , India, Israel, New Zealand;

Free Zadarma CRM system

We are introducing our new product – a free CRM system ZCRM (beta) , fully integrated with Zadarma Cloud PBX. With the help of ZCRM you can keep records of all client interactions, create tasks, track employees’ effectiveness, make and receive calls.

ZCRM Features:

• Calls to clients from browser in one click;
• Joint work of 50+ employees;
• Automatic lead creation during incoming calls from unknown numbers and outgoing calls to new numbers;
• Client database export and import to and from other CRM systems and tables;
• Client interactions displayed in client cards: call recordings, notes, documents;
• Convenient display of current tasks, Kanban, list or in the calendar.

If you already have PBX created in our service, you can activate ZCRM on the page Services – ZCRM in your personal account. If PBX is not created, you will be able to activate ZCRM at the first step of PBX setup wizard. Detailed ZCRM instructions and overview can be found here .

Currently ZCRM is in beta-testing, you can direct all questions and suggestions regarding the use and set up to tickets for our technical support. Manage your team and build customer relations with Zadarma CRM.

New PBX statistics filters

Updated PBX Statistics are available in the personal account: filters for convenient sorting of incoming calls were added.

We have also added new alerts about the lack of incoming lines on numbers. If there are not enough lines to not miss a call, we recommend increasing the number of channels in Virtual numbers

Test environment for work with Webhook

A test environment for learning and notifications set up (webhook) to test IVR performance created. Webhook description can be found on API page, you can activate the test environment in API and integrations in your personal account.

Even more channels for multichannel numbers

In your personal account you now can purchase additional channels – virtual number incoming lines. In Virtual numbers you can connect the number of channels you need and see how many channels are available for the number by default.